AFTER YOU'VE PURCHASED

WHEN WILL MY ORDER BE PROCESSED?
We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model, color or any variants as we can only make changes to your order within 24 hours after placing your order. 

Please contact us if you want to receive your tracking code.

ORDER CONFIRMATION
An order confirmation will be emailed to you as soon as your purchase has been completed. 

TRACKING
As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. If the order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 

DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders pretty quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. 

Please note that any orders that have already been packed or shipped cannot be canceled.

Influx in sales may affect the delivery time of some orders, but please don't worry as our team works hard to make sure that all orders are processed, shipped, and delivered on time.